Communicate in English on the Telephone - Trainee Manual

Asian, 2012. — 119 p.
Communicating via telephone can be a very difficult task for non-native English speakers, even sometimes for native English speakers. There are so many different dialects, local words/phrases, and accents. There are some common phrases and words that are used. There are some common basic words and phrases that are commonly used to conduct a telephone conversation.
The telephone a very useful means of communications, but what happens when the telephone is not working correctly. This can put a ESL speaker in a difficult situation. Here are some basic and common phrases that can be helpful in such a situation.